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transmit pointing test program on the installation computer requests that the transmitter perform a

transmit pointing test. This condition persists until the NOC responds that

the transmitter is either actively performing the pointing test or is queued to

perform the test when test resources become available in the NOC. This is a

normal condition for initial installation. The transmitter may also periodically

go into this condition for short periods of time (less than 5 seconds) to

perform periodic transmit pointing tests. These periodic tests are performed

to ensure that the antenna is pointed accurately.

The transmitter is queued for a

transmit pointing test

This condition can occur during installation when the Antenna Pointing

software on the installation computer requests a transmit pointing test and

the NOC has responded that the transmitter is queued for the next available

test time. It may also occur when the transmitter is performing periodic

background transmit pointing tests at the same time that other users on the

network have requested tests. This is a normal state after initial installation.

The transmitter is performing a

transmit pointing test

This condition occurs when one of the following tests are active:

• During installation, the Antenna Pointing software requests that the

transmitter perform a transmit pointing test. This condition will persist until

the Antenna Pointing software exits from the transmit pointing test mode.

• The DW4020 performs a periodic background transmit pointing test to

make sure that the antenna is still pointed correctly. This periodic test takes

less than 5 seconds. If the problem persists, try power-cycling the DW4020

by unplugging the wall outlet and plugging it back in.

The transmitter is disabled

because a transmit pointing

test failed

This condition occurs when the transmitter fails a transmit pointing test. This

indicates that the transmitter did not meet the minimum specifications

required. This is likely due to an antenna installation problem. The antenna

installer needs to fine-point the antenna. The transmitter will not transmit

until the transmit pointing test passes.

The transmitter is disabled

pending a transmit pointing

test

This condition occurs when the transmitter is required to perform a periodic

background transmit pointing test, but has not been able to perform the test

within the time window required. The transmitter is expected to be in this

condition for no more than two minutes at random periodic intervals. This

condition can also occur after the transmitter is first powered on after it has

been powered off for more than a day. If the unit remains in this condition for

more than two minutes, then the automated transmit pointing components in

the NOC are likely experiencing problems. This condition should clear in a

few minutes.

The transmitter is disabled

because a transmit pointing

test cannot be performed

This condition occurs when the transmitter cannot perform the transmit

pointing test when initially installed or when the transmitter is required to

range. The condition indicates that the NOC components needed to perform

the transmit pointing test are not operational.

RECEIVER ERROR CODES

Numeric

RxCode

Message Displayed Comments

0 The receiver is not connected Please make sure that the Indoor Receive Unit is connected to the Gateway

via the USB cable. If the cable is connected and you still see this message,

use the following steps for troubleshooting:

• Make sure the power supply is correct. The power supply should be Part #

1031105-0001.

• Try power-cycling the DW4020 by unplugging the power cord from the wall

outlet and then plugging it back in.

• Try using a different USB cable.

• If none of the above resolve the issue, you may need to replace the Indoor

Receive Unit.

1 The receiver is in pointing mode mode This condition indicates that the installer is performing antenna

pointing. In this mode, the transmitter is disabled for safety reasons since the

installer is working near the dish. If this occurs during normal operation, try

power-cycling the DW4020 by unplugging the power cord from the wall outlet

and then plugging it back in.

2 The receiver is in factory or NOC

mode

This status is for DW4020 testing purposes only. You should never see it. If

this occurs during normal operation, try power-cycling the DW4020 by

unplugging the power cord from the wall outlet and then plugging it back in.

3 The receiver is not locked to a

signal

If the DW4020 had been operating previously, this status is probably due to

inclement weather conditions and will be corrected when the weather

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